Home News India – AAI to Upgrade Customer Experience at Goa’s Dabolim Airport

India – AAI to Upgrade Customer Experience at Goa’s Dabolim Airport

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goa-airportAirport Authority of India (AAI) is on a mission to revamp the customer experience across Airports  in  India. Within this ambit, AAI is upgrading the facilities at Goa’s Dabolim Airport, to facilitate a better experience for the many national and international fliers who arrive in large numbers at this popular tourist destination. Functioning under Ministry of Civil Aviation, AAI is responsible for creating, upgrading, maintaining, and managing civil aviation infrastructure in India. Towards this end, AAI has come out with a policy to appoint master concessionaire for Retail and F&B for select Airports, such as Goa International Airport. Travel Food Services (TFS), India’s leading Travel, Food, and Retail Company won the tender for revamping the dining facilities, and raise them to International standards.

With support of AAI, TFS will be getting major International and National brands to the airport to make the airport a global destination. They have already opened over 13 outlets at the airport and by the end of December, all the F&B outlets will operational including the food court.


AAI and TFS have further plans to revamp the whole airport with an extensive portfolio that includes bars like  Good  Times  Bar,  international  brands  like  KFC,  national  brands  like  CCD,  Chai  Point,  and  others like Mario’s Kitchen, Cafeccino and Idli.com.

Sunil Kapur, Chairman, Travel Food Services said, ‘’We are glad to have such an exciting opportunity to ramp  up  passenger’s  experience  at  Goa  Airport;  holiday  capital  of  India. The  continual  support  and confidence of AAI is paramount to our success in this venture. Excellent customer service is at the heart of TFS, and we are driven by the passion to transform travel food experiences across India. We are excited to commence our operations in Goa, and offer indulgences to travelers like never before.’’


K  L  Sharma,  ED  Commercial,  Corporate  Headquarters,  AAI,  New  Delhi  said,  “Our  mission  is  to upgrade and maintain the AAI operated airports to International standards and with changing times we are getting more structured and organized support systems to accentuate the user experience as well as business  modalities. Thus  master  concessionaire  concept  of  giving  out  spaces  to  one  developer  to completely do the makeover, ticks all the boxes of our requirements, especially after the success of similar models at various other airports we are hopeful to see drastic change in Goa Airport as well. Along with streamlining the operations and elevating passenger experience, this will benefit us in enhancing non- aeronautical revenue stream as well; therefore a Win – Win for all parties involved.

Bhupesh  Negi,  Airport  Director,  Dabolim  International  Airport  said,  ‘’Airport  Authority  of  India  is committed towards improving the passenger’s experience at all the major airports in India and Goa being one of the important destinations for travellers in India and abroad alike; it makes it very crucial for us to have committed partners to  help us with  the same. In an effort to  elevate the 360 degree passenger experience at Goa Airport we are happy to join hands with Travel Food Services, and look forward to opening more F&B outlets in coming months. By the end of this year, we should see a totally revamped Dabolim Airport’’

Airports Authority of India (AAI) was constituted by an Act of Parliament and came into being on 1st April 1995 by merging erstwhile National Airports Authority and International Airports   Authority of India. The merger brought into existence a single Organization entrusted with the     responsibility of creating, upgrading, maintaining and managing civil aviation infrastructure both     on the ground and air space in the country. AAI manages 125 airports, which include 18 International Airport, 07 Customs Airports, 78     Domestic Airports and 26 Civil Enclaves at Defense airfields. AAI provides air navigation services over 2.8 million square nautical miles of air space. During the year 2013-14, AAI handled aircraft movement of 1536.60

Travel Food Services (TFS) is India’s leading travel F&B and Retail Company, with more than 280 outlets across travel-hubs including Airports, Railway Stations and Highways spread across 19 cities.  With major concessions across key airports including Delhi, Mumbai, Chennai, Kolkata and Bengaluru, TFS has been transforming travel experience for over 75 million passengers every year through a variety of cuisines across its diverse formats of restaurants, cafes, bars, food courts and lounges. TFS has partnered with SSP Plc UK, which brings 60 years of rich experience of the global travel retail market thereby enabling TFS to strengthen its market leadership and continue to accelerate India growth in the years ahead.

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